Aaron Wilson, left, and Vanessa Campos, right, were recently recognized for receiving a 100 percent satisfaction rating based on patient surveys. Wilson and Campos placed first in the Army and third in Tri-Service.
White Sands Missile Range McAfee Health Clinic pharmacy, a two-person run team, recently delivered a 100 percent satisfaction rating based on a recent Joint Outpatient Experience Surveys report and recognized by the Military Health System as best in the Army. Aaron Wilson, pharmacist in charge for three years and Vanessa Campos the pharmacy technician for the past two years, make up the dream team that was awarded Best of the Best in Ancillary Service in U.S. Army Medical Command and number three throughout Army, Air Force and Navy pharmacies in 2018.
"We are proud that our pharmacy team is recognized for customer service and their hard work," said McAfee Deputy Commander for Nursing, Maj. Maria Pescatore. "Mr. Wilson and his pharmacy team take pride in caring for our WSMR and extended communities. It's all about your health, our mission."
Pescatore said patients have less than a four minutes wait time for prescriptions and are known to the pharmacists on a first name basis. Wilson was recognized by Garrison Commander Col. Christopher Ward and Command Sgt. Maj. Robert Parker in October of 2018 during an "On the Range" segment that is conducted through a live-stream on the U.S. Army Garrison Facebook page.
"Mr. Wilson is one component of our organization but a very large component…it is because of Mr. Wilson's and Vanessa's ability to treat patients with dignity and respect to ensure it's all about their health and our mission," said McAfee Health Clinic Commander Lt. Col. Kristen Swanson during the live-stream.
Patients are asked to fill out a JOE survey after their interaction with the clinic. The 100 percent approval rating was based solely off of the pharmacist's interactions with their patients.
"We did pretty well for a two-person team," Wilson said. "We just try to provide them with good customer service. Ninety-nine percent of the time they're a bunch of fun. We just treat everyone like family and take care of the patients. Our lack of wait time makes a big difference."
Wilson has worked as a pharmacist in the commercial sector for 27 years before retiring and heard about an opening at WSMR through a friend. He said he thought it would be the perfect job for him to take after having recently retired.
"This is an ideal position for me because it's more clinical and you don't have to deal with the merit of different insurances. It makes it easier to work with clinicians who are just down the hall," he said. "I can talk directly to providers and get their feedback to let them know if there's an issue."
He said more patients have been coming in to refill their prescriptions from the surrounding areas as far out as Lordsburg, New Mexico, and Hillsboro, Texas. The pharmacy is available for military, military dependents or retirees who are TRICARE beneficiaries.